Refund Policy

Our 90-day money-back guarantee — how it works, step by step, transparent from day one.

Last updated: September 11, 2026

1. What's Covered

Every Horse Jello® order is backed by our 90-day money-back guarantee. If, for any reason, you are not satisfied with your purchase — the product didn't work for you, didn't meet expectations, or you simply changed your mind — you can request a full refund within 90 days of your purchase date.

The guarantee covers:

• Unopened bottles — full refund
• Partially used bottles — full refund
• Completely empty bottles — full refund
• Multi-bottle bundles — full refund for all bottles regardless of how many were consumed

2. Why 90 Days (Not 30)

The Horse Jello® protocol is designed to work over 8 to 16 weeks — the time your body needs to complete a full connective tissue rebuilding cycle. A standard 30-day guarantee would end before you've had a fair chance to see results.

The 90-day window gives you enough time to complete the protocol and evaluate whether it's working for you before making a final decision.

3. How to Request a Refund — Step by Step

1. Contact customer support Anytime within 90 days of your purchase date, contact BuyGoods, Inc. customer support by phone or email (see contact info below).
2. Provide your order number Have your order number ready. It was sent to you by email when you placed your order. If you can't find it, provide the name and email address used at purchase.
3. Confirm your refund request A support representative will verify your order and confirm your refund. You will be asked (optionally) what didn't work for you — this is for product feedback purposes and does not affect your refund.
4. Refund is processed Your refund is processed to the original payment method used at purchase. Processing typically takes 5–10 business days depending on your bank or card issuer.
5. You keep the product You do not need to return the bottles. Empty jars are fine. Partial jars are fine. Keep whatever you have.

4. Refund Method

Refunds are processed to the original payment method used at the time of purchase:

• Credit/Debit Cards: refund appears in 5–10 business days
• PayPal: refund appears in 1–3 business days
• Bank Transfer: refund appears in 5–10 business days

If you do not see the refund within 10 business days, please contact us and we will investigate immediately.

5. Bundle Refunds

If you purchased a multi-bottle bundle (e.g., Buy 3 Get 3 Free, Buy 2 Get 2 Free) and wish to request a refund, the entire bundle is refunded — regardless of how many bottles you have consumed.

Example: You purchased a 6-bottle bundle for $119.94. You used 2 bottles and decided it wasn't working. You are entitled to a full refund of $119.94, and you keep the remaining 4 bottles.

6. Shipping Costs

Original shipping costs (if any were charged) are refunded as part of your refund. Since we offer free US shipping on qualifying orders, most customers will receive their full purchase price back.

7. What's Not Covered

The 90-day guarantee applies to your original purchase. It does not cover:

• Requests made more than 90 days after purchase
• Products purchased from unauthorized third-party sellers (Amazon, eBay, Facebook Marketplace, etc.) — we cannot verify authenticity of products purchased outside official channels
• Fraudulent refund requests or attempted abuse of the guarantee

8. Chargebacks

Before requesting a chargeback with your bank, please contact us. We are committed to resolving refund issues directly, and chargebacks can result in additional fees and delays. In most cases, we can process your refund faster than a chargeback would take.

9. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, contact us within 30 days of receipt. We will replace the product at no additional cost or provide a full refund at your choice.

10. Cancellations Before Shipping

Orders can be canceled before they ship — typically within a few hours of placement. Contact us immediately if you need to cancel. Once an order has shipped, it is subject to the standard refund process above.

11. Subscription Cancellations

Horse Jello® is sold as one-time purchases. There is no automatic subscription and no recurring charges. Each order is a single, one-time transaction.

12. Contact for Refund Requests

13. Our Commitment

We stand behind Horse Jello® and back it with a real guarantee that we honor without hassle. If it doesn't work for you, one email or phone call gets your money back. It's that simple.